One of the EP launches NIO cars are stuck on a highway in China on Wednesday after the driver caused software upgrades, according to Bloomberg and South China Morning Post. The driver, who tested the car, and a NIO representative, found infamous traffic in Beijing when the update was activated. They entered within "more than an hour" after the process began, SCMP says.
The NIO driver, who was stuck in the car, on the Chinese media website said that "[p]officers came from the dash, one group after another, but we could not get out the window, "according to SCMP.
NIO apologized to Weibo, according to Bloomberg. The company said it would "optimize" the verification process for aerodrome updates, and reminded buyers that they only need to accept an update when the car is parked in a safe place.
The car was stopped in traffic when the driver activated the update, said a spokeswoman for the NIO On the edge in email, but it should have been obvious what would happen, they say. "Before users begin to upgrade the software, they get a clear explanation that users need to park their cars during the upgrade and that the relevant functionalities of the car will be closed," the spokesman said. "The upgrade takes several steps, including entering a password and confirmation. The user tried to include the upgrade while being caught in traffic jams."
Cars have evolved rapidly in recent years by adding a touch screen, complex user interfaces, and even advanced driver assistance functions (such as the Tesla Autopilot or the Super Cube on GM). The software at the heart of these achievements can cause new types of problems for companies of all sizes. For example, last February, Fiat Chrysler's upgrade through the Fiat Chrysler sent Uconnect's information system to some of the company's cars spreading into an infinitely lifting loop, a problem that left some dead battery owners. Tesla, however, has issued so many upgrades for its cars that last summer began to interfere with the heads of some owners.
NIO is just one of the many high-end EV startups that have emerged over the last few years, but it's also one of the only ones that started delivering cars. The first model of the company, the ES8 SUV, began shipping last summer in China. More than 10,000 were delivered by the end of 2018. The NIO is also publicly traded in the United States, and start-up plans to bring its electric cars to the United States in the next few years.