Wednesday , January 20 2021

A Delta passenger was asked to make unnecessary payments for overhead bins. Here's why it was brilliant



Absurdly driven sees the business world with a skeptical eye and firmly rooted language in the face.

Airlines are being charged for everything these days.

Soon, it will be baths and air.

However, there is a controversial area that already complicates travelers for no reason.

Some, like the American ones, believe that placing larger boats in their aircraft, passengers will be happy.

Perhaps, however, they could consider the compensation that the airline was demanding for the Delta Delta flight to Cincinnati.

Worse, he had a fancy violin with him. This is because the traveler was a US-Israeli violinist Jora Schmidt.

Schmidt knew he could be in trouble. Or, more precisely, his violin can be.

What fate will suffer Schmidt? He explained:

I opened the compartments one at a time and all were filled, but with mostly smaller soft objects (coats, backpacks, etc.) that could easily fit underneath the seats. Instead of starting to negotiate with every traveler, I signaled to the flight attendant to see if he could help. I informed her that my violin is an Italian "antique" that I used professionally and placing it [in the hold] could not be negotiated.

This will not work well, will it? In a minute traveler makes non-negotiating statements, they require closure.

However, it seems that this particular man was blessed with unusual humanity. And ingenuity.

She told travelers she had a famous violinist. And if one of the passengers can only move his things under their seats, the violinist will play a concert.

And so, after refreshment and a dose of turbulence, Schmitt pulled out his violin.

The plane was small. He could not stand. He explained:

Then I took my knee and continued with Bach E's main prelude – with pressure on his ears and all! This was absolutely the first for me. I could not believe how many passengers appreciated it – shooting their phones, and with a huge round of applause at the end.

It is not always easy to feel hopeful for the world.

It is not always easy to feel reliant on the world of airlines.

So many fliers, in such a case, would simply say no. Maybe they even removed the passenger, after making his violin not negotiable.

So I found myself so charmed by this story. Which delta HQ seems to be too much. A spokeswoman for the airline told me:

We were impressed and thanked Jora for the improvised concert. The Delta is grateful for the time it took to share its talents with fellow customers.

And it all began with one flight companion whose approach to customer service was based on decency, thoughtfulness and surprise.

It's not really a bad strategy.


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