A HOLIDAYMAKER almost boiled when she saw her hot tub "VIP" house.
Travel companies promote holidays with glamorous images when the actual accommodation is demolished, a construction site or somewhere in full, according to the consumption group Which ?.
She reports various resorts to the Advertising Standards Agency (ACA) due to claims that the images they used for advertising hotels and villas are different from the actual buildings.
A customer, Linda Alsop, complained after she arrived outside the hotel on the beach to reserve Holiday Hypermarket – just to be directed to one by the road.
She said Hotel Levante Park was advertised as "on the beach", instead of a two-minute walk, photographs from Hotel Levante are used online instead of the correct hotel.
Linda told me: "I was in the net mistrust of not staying at the hotel in the picture."
Since then, the website has been updated to say it is "near the beach" and has pictures of the correct hotel, but Which? he reported to ASA saying he misleads clients.
Holidaymaker Francesca Brown also complained after she booked a VIP house with a hot tub on the Isle of Wight through Hoseasons.
The website shows pictures of a hot tub of a green lawn mower with granite, but in reality it was a patch of grass covered with weeds and cigarettes, surrounded by a shabby fence.
She said: "It looked more like a prison house from a premium house."
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Francesca received a £ 86 refund – about 15 percent of the cost of rest.
Other tourist complaints include one of Robert Thompson, who found his hotel in Rhodes, was completely demolished, with rusty sun loungers and a balcony door that fell into his hand.
He received 500 pounds for compensation in connection with the situation at Hotel Castello di Rodi after a long appeal process through the Association of British Travel Agents (ABTA).
Another traveler complained that the five-star Movenpick Hotel in Dubai is next to the main construction work – with a crane climbing through the pool.
He booked through the Tourist Republic, which rejected the billing claim, saying that there was a warning about "work for improvement" on the website. Who? found that the warning is only in small print at the bottom of the billing page.
Rory Bowland, who? travel editor said: "Although there are some sign-signs to look out for before you book, no one is immune to falls for an idyllic set of promo photos.
"Hotels and booking sites should not be misled by tourists with promises they can not keep. If your hotel is far from what you expected to have rights to be transferred or to return money, do not be afraid to use them."
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Tui spokesman said he "seriously understands feedback from buyers" and that "he reviews content on his website" to ask for possible improvements.
Hoseasons said: "The images on the page are representative of the customer experience, although in some cases we recognize that there are variations in the outer space. We are looking at the current images to provide a clear overview of the page and we will remove all that we think do not meet our guidelines ".