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Passengers want more inclusive public transport system, better bus trips: feedback sessions

Singapore: passengers in Singapore are generally willing to accept slower trips to allow time for less mobile to climb up and out of public buses and trains.

This was among the feedback provided to public discussions on LTPA of the Land Transport Authority (LTA) 2040.

Disclosing the findings Wednesday (January 30th), LTA said that since August 2018, it received more than 7,000 responses through its public consultation, involving stakeholders in industry, transport workers and academics.

Feedback was collected through electronic surveys, online surveys, focus group discussions, and listening points set by the REACH government for feedback.

READ: LTA has launched a public engagement for Master Plan 2040 for land transport

LTA said 85 per cent of Singaporeans are willing to accept delays of one to five minutes to allow people as older and disabled wheelchairs to board or leave buses and trains.

There were also many proposals to improve infrastructure, such as installing multiple ramps and elevators, said the LTA.

Some passengers suggested that they install the buttons at bus stops to alert drivers to future buses for which they need help. Others proposed audio ads on buses and bus stops as well as reducing the height of the gap between the platform and the bus or train.


Initially, LTA announced on Wednesday that it would conduct a six-month attempt on a new mobile application to help bus passengers who are wheelchair users, visually impaired or hearing impaired.

As part of the trial, audio announcements may be available both inside and outside the bus, announcing visually impaired people to hear the service number and destination.

For hearing-impaired passengers, audio announcements will be transmitted via hearing aids using T-coil. The captains of the buses will be given display units that will inform them if passengers with special needs arrive.

Bus mobile application for people with visual impairments

(Image: LTA)

Bus mobile application for passengers with disabilities

Display of the display unit of the driver that will send notifications for bus drivers when passengers with special needs are climbing or descending. (Image: LTA)

The trial will start with a bus line 139 that will serve the village that allows the village of Langkok Baru before being put into service 141 that stops near the Singapore Association of Visually Handicapped Persons in Toa Payoh.


LTA said the trial supported one of the themes of its master plan of 2040, which is to build a more inclusive transport system for everyone.

Her public consultation in the master plan also showed that passengers want more bus lines, including more express services and bus options on request.

There were also calls for increasing the frequency of buses and improving the accuracy of the arrival time shown in the smartphone applications.

READ OUT: "45-minute city, 20-minute cities": The advisory body emphasizes the vision of a master plan for land transport 2040

On the MRT system there were proposals for express services, as well as several railway stations.

Passengers called for the extension of the protection paths to cover housing developments further from the railway stations. Users of cyclists and active mobile devices, on the other hand, have demanded more dedicated cycling routes.

READ: LTA completes 200 kilometers of protected tracks under the $ 300m initiative

By 2040, about 95 percent of Singapore's residents expect to spend less than 45 minutes to travel between their homes and workplaces, and less than 20 minutes from the housing center to the neighboring centers, LTA said.

The findings will be handed over to the LTTU advisory panel, led by senior state transport minister Yanil Putuhheari. The Commission will submit its recommendations to the Government by the middle of next month.

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