Apple announced (apple(For a new iPhone 11 repair program)iPhone 11), And according to the company, some phone users may have trouble stopping the screen to respond to touch.
And, according to Apple, a small percentage of iPhone 11 models produced between November 2019 and May 2020 were affected by this problem.
The company says that the problem is related to the failure of the display unit that needs to be replaced in order for the phone to work properly again.
And Apple has provided the exchange program exclusively for the regular model of iPhone 11 and it does not apply to “iPhone 11 Pro” (iPhone 11 ProOr iPhone 11 Pro Max (iPhone 11 Pro Max)
The company said that a small percentage of iPhone 11 screens may stop responding to touch due to a display unit problem.
Users can check the Apple Support website to find out if their phone qualifies for a trading program using its serial number.
If your iPhone qualifies for the app, you should contact Apple to transfer it to the Apple Store or an authorized Apple service provider.
Apple replaces the affected devices for free, and the repair program covers the affected models for a period of two years after the initial operation of the retail unit.
If the problem occurs at some point during the two-year period, you are still entitled to a free replacement.
If the device suffers from damage that impairs the ability to complete the repair, such as a broken screen, this problem should be resolved first.
Apple may refuse to provide free technical support for such damaged devices, and in some cases may incur additional repair costs.
According to the company, your iPhone is reviewed before providing any service to confirm its eligibility for this program, and Apple recommends that you back up your iPhone via iCloud or PC.
It is noteworthy that the company has previously launched several repair programs for various products, because in October this year it provided a free repair program if the user is experiencing problems with the wireless headphones “AirPods Pro” (AirPods Pro) Regarding the noise canceling feature.
In January of this year, it also announced a free repair program to replace some iPhone cases with a built-in Smart Battery Case (Smart battery box) Due to delivery problems.