A New Zealand family has been asked to pay $ 780 to clean the Cook Islands cottage after the owner called them "the cleanest guests of all time".
Kiwi's mother, Brady Henderson, was staying at the Cairo beach house in Rarotonga with her husband and children, according to Cook Islands news.
Owner Susana Vigomore accused them of leaving chaos and markings on the wooden floors.
But the Cook Islands Tourism Authority has side with the guests.
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According to Cook Islands newsHenderson, her husband, and her four and five-year-old sons, paid $ 4,000 to stay in what was advertised as child-friendly property.
Henderson said they were "very careful and made the relaxation a little difficult" because the owner was concerned that they had not damaged the floor, a TripAdvisor report said.
She said that "they were never told that the tariff does not include cleaning … And although we did our best to calm ourselves down, we had an early flight and there was no vacuum or cleaner I saw."
Therefore, she was "shocked" when she received an email, saying: "You won the prize for the cleanest guests of all time at the Cairo beach house."
The owner accused the family of leaving garbage, a "kitchen sink", dirty dishes and a refrigerator and stained glass and sheets, as well as new floor markings.
The rules of the "Accommodation House" house rules say that "there is no shoe walking inside the house. Scratches and damage to noble wood floors and walls will be extracted from the Harmful Compensation Compensation. "
Henderson complained to Cook Islands Tourism, which apologized and told Wigmore to reduce the price by $ 780.
But Wigmore and her husband, Robert, claimed the damage had been caused and trash left. They say the email was taken out of context and said they were preparing a response to Henderson's posting on The Post.
Wigmore said he was "ironic" with the claim of "the purest guests", adding: "It was a way for me to convey my disappointment."
Cairo Beach House is rated four and a half stars by five on TripAdvisor. Other comments call them "beautiful" and "best in Raro."