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Tenant had to sleep in the hallway after the landlord failed to provide keys

An Auckland landlord has been ordered to pay compensation for not providing enough keys to tenants, resulting in one having to sleep in the hallway of the apartment building.

The Tenancy Tribunal order, released last week, details how tenant Sangok Kim moved into an apartment on Hobson St, in Auckland, in April – with three other tenants.

The four tenants were only offered two keys by the landlord, Fiore On Hobson Ltd, and were asked by a property manager to pay $ 100 for two additional keys.

The agreed amount was paid, but the additional keys were never provided.

Kim explained the necessity of a key for each tenant because they were all different
schedules, and needed to access the apartment at different times.

In Kim's case, he didn't finish work until between 2 am-4am, so having his own apartment key was a matter of considerable inconvenience.

As a result, Kim said he ended up sleeping in the apartment building hallway on at least two occasions after coming home from work.

He described being locked out of his apartment because of a lack of promised key as making him feel "lost everything", "so upset", and being "really frustrating".

The Tenancy Tribunal found the landlord had breached the agreement between the parties.

The report said Kim had clearly suffered emotional damage and injury to his feelings and dignity as a result of the breach.

The Tribunal ordered the landlord to provide tenants with two more apartment keys, and to pay Kim $ 370.44 for emotional harm and reimbursement of his filing fee.

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