It turns out that some screens on the iPhone 11 do not respond to touch due to a defect caused by the display module, so Apple has announced a program to replace the iPhone 11 with touch problems for free. The problem is known for the iPhone 11s produced between November 2019 and May 2020.
IPhone 11 Display Module Replacement Program for Touch Problems – Apple Support
On December 4, 2020, Apple announced the replacement program for the iPhone 11 touchscreen module. Apple states that “Apple or an authorized Apple Service Provider will provide free repair services” for devices that meet the program requirements of the problematic iPhone 11.
To find out if your iPhone 11 is suitable for the programExchange program pageJust enter the serial number in the text box above.
To check your iPhone serial number, first open the Settings app and tap “General” “Information”. Then, the “serial number” will be displayed in the red frame at the top of the screen.
To get the exchange program, you need to bring your device to an “Apple Authorized Service Provider” or “Apple Store Retail Store”. At that time, it seems that Apple will inspect the real machine and re-check if the target terminal is the target of the program. Before sending the iPhone 11 for repair, Apple will send it to iCloud or PC.Back up your iPhoneIt is recommended to keep.
In addition, Apple said: “If there is any damage that interferes with the repair, such as a crack in the screen, it must be repaired first. “In some cases, a special repair fee may be charged.” It is also written.
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