Original title: Li iaiakifang responds to appointment by Consumer Association: Refunds have been made and will be responsible for consumers. Source: Blue technology
On the evening of November 21, in response to a case in the Consumer Rights Analysis Report released by the China Consumer Association on “Double 11”: Li iaiaki’s live broadcast room “buy and do not change”, On November 6, the problem was reported at the brand’s party and at Li iaiaki’s live broadcast. The manufacturer issued a refund because the goods were sold out at the time and could not be exchanged. The live streaming space actively coordinated with the brand to make after-sales. If you still have comments on the current after-sales solution, you will be fully responsible.
The statement said that a consumer contacted the customer service of the brand’s store on November 6 and said that after receiving the goods, they discovered that the goods had quality problems. After the initial communication between the brand and the client, the sneakers were sold out and could not be replaced. You can support Recovery. On November 8, the brand store completed the return of the customer On November 12, the brand store contacted the customer by phone, informing that the return is complete and expressed readiness to provide a coupon for the store.
On November 20, the Chinese Consumer Association released a report on the analysis of public opinion on “Dual 11” for the protection of consumer rights. Through an online analysis of public opinion data on the relevant state of consumer protection from 20 October to 15 November, it revealed that this year ‘s promotional activities During the period, negative consumer information was mainly concentrated in two aspects: live broadcast of goods and unreasonable rules and called Wang Han and Li Huekin live transfer of goods “inverted”, and Li iaiaki’s live room “could not be changed after purchase”
The following is the full text of the statement:
November 20. The report for the analysis of the public opinion “Dual 11” for the protection of consumer rights has been published, published from the official account of the Chinese Consumer Association! Live streams bring goods, unreasonable rules become the biggest slot “mentioned in the article” Do not buy to exchange for live exchange of Lee iaiaki “,” Our company attaches great importance to this, for the first time I look for the specific situation as follows:
On November 1, Lee Yaiaki sold a brand of sports shoes in the live broadcast room. A consumer contacted customer service at the brand’s store on November 6 and said that after receiving the goods, they discovered that the goods had quality problems. After the initial communication between the brand and the client, the sneakers are sold out and can not be changed. Returns can be supported. On November 8, the brand store completed the return of the customer On November 12, the brand store contacted the customer by phone, informing that the return is complete and expressed readiness to provide a coupon for the store.
On November 6, the customer also contacted customer service at Li iaiaki Live Room to report the problem after the sale. We immediately contacted the brand for active after-sales coordination and responded within 48 hours. If the client still has comments on the current solution after the sale, our company will do its best to be fully responsible.
Thanks to the China Consumers Association for the attention and supervision of Li iaiaki Live Studio, which will help us provide better after-sales service for Double 11. We will continue to work well in the live broadcast room and protect the rights and interests of consumers.
Wrist (Shanghai) Network Technology Co., Ltd.
November 21, 2020