The Internet has come to replace many of everyday activities and with these new opportunities and ways of doing things arise.
We can cite a few examples of existing technology that looks like something of a science fiction movie like buying in a supermarket, without having to go through the box, virtual presenters giving news on television, medical operations carried out by machines and cars that drive themselves.
These show us that technology and the Internet have led to the replacement of many of the everyday activities, which opens up new opportunities and ways to do things.
That said, we Erikson recently conducted a study on 10 consumer trends for 2019, where we see interesting things as most of the respondents would like to have a device that warned them before they get sick, and a large percentage believe that features such as customer service or technical supporters will use avatars instead of people.
Below you can see a newsletter showing the three consumer trends for the next year, and then more details about some of them that were included in the press release.
Can you imagine going to a doctor just because your phone told you? 57% of respondents said they would like to have an intelligent device that warned them before they get sick, and 43% would like a virtual assistant to tell them when to go to a doctor.
The new tool that can be given to smart devices may, according to some, have a negative side, and this is one of the trends that the report imposes as "mental obesity," because automation of decisions can make mentally lazy people In fact, 34 % think they will forget how to make their own decisions because of the excessive use of virtual assistants.
The technology allows everything to be one clicker, which makes users stop moving and therefore practice as before. This is why one-third of the respondents believe that consumers should have some "salad" to use the mind.
Can you imagine being able to cook a meal worthy of a restaurant? This can also be possible thanks to advances in technology, in particular devices with increased realities. This is another of the trends presented in the report, "The Internet of Skills".
Through virtual or enlarged reality glasses, it will be possible to fix almost everything thanks to them, with instructions that digitally adjust to any task. Even 82% of users of this type of device believe that this new way of getting instructions will be massive over the next three years.
Being in two places can suddenly sound very far from reality, but that's something we already do every day. By making a simple call, you can physically be in one place and at the same time talk to someone from the other side of the world.
Because avatars become realistic, it may be difficult for others to judge where the other person is actually. In fact, almost half of the users of virtual or increased reality think avatars will be able to imitate users so well that it will be like talking to them really.
Of course, it could be a long time before this trend of "digital twins" to become a reality, but it is the direction in which you can go. 49% believe that features such as customer service or support will eventually only be used by avatars instead of people, an area that is now highly focused on automation.
It is mentioned that the study was conducted in an online survey of advanced Internet users between 15 and 69 years of ten cities in the world and who had high use of new digital technologies, where 47% said they use virtual assistants like Siri from Apple, Google Assistant, Alexa from Amazon, and 31% use virtual or enlarged real devices.