When the husband of pregnant wife Stephanie Stephen died after a tragic ATV accident, he found himself in a five-month battle with Bankvest after he took over and sold his family property.
The mother regretted that she had struggled to save the family home, since her husband Ryan died without official will – and she was not recognized as his beneficiary
The mortgage for their four-bedroom home was in the name of her late husband and without valid will, Mrs Stevens was frozen from her bank.
Ms. Stevens was pregnant for three months with Ollie's first child at the time of her husband's death – and claims she has been left homeless when the bank has taken over and sold her family home.
"Basically, they were vultures," Stevens told Current work.
Without the will, the task of dealing with Ryan's property fell to state power.
"I wanted to keep the home in which we lived, that we renovated, that we had so many memories for me and for Oli, something I can keep in the dark," said Ms. Stevens.
She had to wait until Ryan's life insurance and pension were settled.
"We were married, but it did not matter, there was no will," said Ms. Stevens.
It takes five months for Ms Stevens to be officially named as a Ryan user, while unpaid monthly mortgage payments have increased the pain for the widow single mother.
At that time, the monthly repayments for the mortgage went unpaid. And Life Insurance Mr Stevens was short of $ 30,000 to cover a mortgage.
"They paid interest, allowed them to pay taxes, administrative fees, and then they would not let them buy the property," she told the program.
Mrs Stephens' parents have stepped up to be a guarantor of the mortgage and have compensated for the shortfall, but Bankvest rejected this – and continued to vomit home and sell it at auction.
In 2013, the couple bought the home for $ 520,000, and five years later, Bankvest sold it for $ 70,000 less – but could claim back for insurance to avoid a loss of $ 30,000.
"If they simply accepted what I offered, we could have a home," said Ms. Stephens.
In a statement, Bankwest acknowledged the level of support she had experienced. Ms. Stevens "failed to reduce expectations during the disturbing time" and extended her apology.
"We raise our customer care standards, especially for customers with complex or sensitive needs, to ensure that they receive better and more personalized support, now and in the future."